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Frequently Asked Questions
How to order?
Here are the simple steps to follow:
- Choose your product, select color, size, and quantity.
- Add it to your cart, then click on "Proceed to checkout".
- Fill in your information: customer, shipping, billing, payment.
- If you have a discount code, enter it at the payment step.
- Verify your order one last time, then click on "Complete the order".
If you need help, contact us, we are here for you!
What is the return policy?
We have complete confidence in our products, which is why we offer a 14-day return policy from the receipt of your order, with no risk for you! The merchandise must simply be unused, in its original condition and packaging.
Where do you ship your products?
We ship worldwide. You will receive a tracking number as soon as your order is shipped, to track it in real time!
What is the delivery time?
Our packages are tracked and delivered in 5 to 7 business days. If a delivery delay is expected, we will notify you by email directly.
How to use my discount code?
Simply enter your discount code at the checkout in the "discount code" box, and the discount will be applied automatically!
Is this kit suitable for children?
No, this kit is not suitable for children. It is designed for adult use only to avoid any risk of irritation or injury.
Can it be used for sensitive ears?
Yes, it is designed for gentle cleaning, ideal for sensitive ears.
How often should I clean KitClean?
It is recommended to rinse it after each use for optimal hygiene.
Does this device completely replace cotton swabs?
Yes, KitClean is a reusable and safer alternative to traditional cotton swabs.
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Have a question?
Write to us using the form below and our team will respond to you as soon as possible!